Shipping Policy

Last updated: 21 February 2026

Thank you for shopping at SiconArt. This Shipping Policy explains how we process and deliver orders.

If you need help at any time, contact: [email protected]

1) Shipping Origin

All orders are shipped from Dongguan (Dongguang), China, where our brushes are made and tested before dispatch.

2) Shipping Fees

Shipping costs vary by destination country.

Your exact shipping price will be calculated and shown at checkout based on your delivery address.

If multiple shipping options are available for your country, you will be able to select your preferred option at checkout.

3) Order Processing Time

Orders are typically processed within 2-5 business days (Monday-Friday, excluding public holidays).

During high-volume periods (new launches, promotions, major holidays), processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation (email).

4) Estimated Delivery Time

Delivery time depends on your country, local courier handling, and customs clearance (if applicable).

Estimated delivery times will vary and may be shown at checkout (when available).

Please allow extra time for remote areas and customs processing.

Note: Delivery estimates are not guarantees. Shipping delays can occur due to customs, weather, carrier disruptions, or peak seasons.

5) Tracking Your Package

Tracking availability depends on the shipping method chosen.

If your shipment includes tracking, tracking details will be shared once available.

If you want tracking updates (or can’t find your tracking information), email us at [email protected] with your order number, and we will check our tracking system and update you promptly.

6) Customs, Duties & Taxes (International Orders)

Depending on your country, your package may be subject to customs inspection and import charges.

Customs duties/taxes are the customer’s responsibility (unless your checkout explicitly states otherwise).

SiconArt cannot control customs processing times.

7) Address Accuracy & Changes

Please double-check your shipping address before placing an order.

If you notice an error, email [email protected] as soon as possible.

Address changes are only possible before the order ships.

If a package is returned to us due to an incorrect/incomplete address, you may be responsible for re-shipping costs.

8) Failed Delivery, Returned or Refused Parcels

If a parcel is returned to us because it was refused, unclaimed, or undeliverable:

• We can re-ship (additional shipping fees may apply), or
• We can process a refund for the item(s) (shipping fees may be non-refundable, depending on the case and carrier charges).

9) Damaged Packages

If your order arrives damaged:

• Take clear photos of the outer packaging and the item(s)
• Email [email protected] within 7 days of delivery with your order number and photos

We will review and provide the best solution (replacement/reship/refund depending on the case).

10) Contact Us

For shipping questions, tracking requests, or delivery issues: [email protected]